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WHAT WE DO

Tech Support for eCommerce, SaaS & D2C — Fast, Proactive Maintenance

Your digital product needs more than development — it needs continuous, reliable, proactive support to ensure performance, stability and growth.

We provide dedicated technical support for Shopify stores, headless commerce setups, custom platforms, SaaS systems, PWAs, APIs and mobile apps, ensuring they work flawlessly every day.

USP bullets:

  • Dedicated tech support team
  • Shopify + headless + SaaS expertise
  • Fast bug fixing & issue resolution
  • Continuous monitoring & maintenance
  • Proactive improvements & performance checks
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PAIN POINTS

Why Brands Struggle Without Proper Tech Support

Most companies face:

  • Bugs that appear during traffic spikes

  • Issues with checkout, cart or payments

  • Theme or app conflicts (Shopify)

  • Broken integrations

  • Slow page load

  • Outdated dependencies

  • Security vulnerabilities

  • Lack of monitoring

  • No staging environment

  • Manual fixes interrupting business

  • No one responsible for tech stability

  • Delayed releases & UX issues

  • Constant firefighting

Without support → your store or platform loses conversions, trust and revenue.

  • Bugs that appear during traffic spikes

  • Issues with checkout, cart or payments

  • Theme or app conflicts (Shopify)

  • Broken integrations

  • Slow page load

  • Outdated dependencies

  • Security vulnerabilities

  • Lack of monitoring

  • No staging environment

  • Manual fixes interrupting business

  • No one responsible for tech stability

  • Delayed releases & UX issues

  • Constant firefighting

VALUE PROPOSITION

What Tech Support Delivers

You get:

★

Stability & Uptime

Your store or platform works 24/7.

★

Fast Issue Resolution

Bugs fixed before users notice.

★

Ongoing Optimization

Performance, speed, UX improvements.

★

Security & Monitoring

Protect your data, prevent downtime.

★

Predictable Costs

Monthly subscription instead of hiring full-time engineers.

★

Higher Conversion & Retention

A smooth experience leads to more revenue.

★

Peace of Mind

You focus on growth — we handle the tech.

★

Stability & Uptime

Your store or platform works 24/7.

★

Fast Issue Resolution

Bugs fixed before users notice.

★

Ongoing Optimization

Performance, speed, UX improvements.

★

Security & Monitoring

Protect your data, prevent downtime.

★

Predictable Costs

Monthly subscription instead of hiring full-time engineers.

★

Higher Conversion & Retention

A smooth experience leads to more revenue.

★

Peace of Mind

You focus on growth — we handle the tech.

WHAT WE SUPPORT

Platforms & Architectures We Maintain

  • Theme support

  • App issues

  • Liquid fixes

  • Checkout UX improvements

  • Integrations (payments, shipping, subscriptions)

  • Performance tuning

  • Next.js storefronts

  • React applications

  • Custom Node.js backends

  • API integrations

  • Middleware

  • SSR/SSG/PWA issues

  • Node.js

  • Express

  • Nest.js

  • GraphQL APIs

  • Microservices

  • Admin panels

  • Multi-role dashboards

  • Payment flows

  • Account management

  • API maintenance

  • Error monitoring

  • Bug fixing

  • UI/UX adjustments

  • API communication fixes

  • Version compatibility

  • Crash reporting

  • CRM (Klaviyo, HubSpot, Zoho)

  • Marketing tools

  • Subscription platforms (Recharge, Skio, Loop)

  • CDP

  • Analytics & tracking tools

  • PIM / OMS / ERP connections

  • Deployment issues

  • CI/CD support

  • Server crashes

  • Load balancing

  • CDN configuration

  • SSL & security patches

WHAT’S INCLUDED

Types of Tech Support Tasks

  • Broken PDP/PLP

  • Cart/checkout bugs

  • API errors

  • UI issues

  • Mobile bugs

  • CWV optimization

  • Image optimization

  • Script cleanup

  • Reducing server response time

  • Small functionality improvements

  • New blocks or sections

  • Minor UX updates

  • Error tracking

  • Performance dashboards

  • Uptime monitoring

  • Vulnerability checks

  • Patches & updates

  • HTTPS & certificates

  • Automated backups

  • Rollback systems

  • Safe deployment workflows

  • Shopify apps

  • Subscriptions

  • Payments

  • Marketing tools

  • Shipping integrations

  • UX suggestions

  • CRO-informed recommendations

  • Monthly tech health checks

Contact us

Let's talk

Ensure the stability of your business with professional tech support for e-commerce, Shopify and SaaS. Our team guarantees prompt bug fixing and continuous monitoring and maintenance to ensure your product runs flawlessly 24/7.

Get support
SUPPORT MODELS

Flexible Support Models for Every Brand

★

Monthly Retainer

Set monthly hours for proactive + reactive support.

★

On-Demand Support

Pay per task or per hour.

★

Dedicated Team

A mini-team working as your long-term tech partner.

★

SLA-Based Support

Guaranteed response time (4h / same day / 24h).

★

Monthly Retainer

Set monthly hours for proactive + reactive support.

★

On-Demand Support

Pay per task or per hour.

★

Dedicated Team

A mini-team working as your long-term tech partner.

★

SLA-Based Support

Guaranteed response time (4h / same day / 24h).

BUSINESS BENEFITS

How Tech Support Impacts Your Business

★

Fewer Bugs → Higher Conversion

Less friction = more revenue.

★

Faster Growth Cycles

No delays from technical blockers.

★

Lower Engineering Costs

No need to hire full-time specialists.

★

Better Product Quality

Continuous QA + proactive improvements.

★

Higher Customer Satisfaction

Stable experience builds trust.

★

Fewer Bugs → Higher Conversion

Less friction = more revenue.

★

Faster Growth Cycles

No delays from technical blockers.

★

Lower Engineering Costs

No need to hire full-time specialists.

★

Better Product Quality

Continuous QA + proactive improvements.

★

Higher Customer Satisfaction

Stable experience builds trust.

TOOLS & PLATFORMS

Tools We Use to Deliver High-Quality Support

*

Monitoring

  • ✓ Sentry
  • ✓ Grafana
  • ✓ New Relic
  • ✓ LogRocket
  • ✓ FullStory
*

CI/CD

  • ✓ GitHub Actions
  • ✓ GitLab CI
  • ✓ Bitbucket
*

Platforms

  • ✓ Shopify
  • ✓ Next.js
  • ✓ Node.js
  • ✓ React
  • ✓ Flutter
  • ✓ AWS / GCP / Hetzner
  • ✓ Vercel
*

Tracking

  • ✓ GA4
  • ✓ Tag Manager
  • ✓ DataLayer debugging
OUR SUPPORT PROCESS

How We Manage Tech Support

Support Audit

Review infrastructure, codebase, bugs, performance.

Step 1
Step 2

SLA Definition

Choose response time & support model.

Ticketing Setup

Jira / Asana / ClickUp / your system.

Step 3
Step 4

Prioritization

Critical issues first (checkout, payments).

Continuous Support

Daily/weekly tasks, improvements, fixes.

Step 5
Step 6

Monitoring & QA

Catch issues before users see them.

Monthly Reports

What we fixed, improved & optimized.

Step 7

Support Audit

Review infrastructure, codebase, bugs, performance.
01

SLA Definition

Choose response time & support model.
02

Ticketing Setup

Jira / Asana / ClickUp / your system.
03

Prioritization

Critical issues first (checkout, payments).
04

Continuous Support

Daily/weekly tasks, improvements, fixes.
05

Monitoring & QA

Catch issues before users see them.
06

Monthly Reports

What we fixed, improved & optimized.
07
WHY URICH

Why Brands Choose URich for Tech Support

  • Deep experience with eCommerce, Shopify & headless

  • Full engineering team behind support (FE, BE, DevOps, QA)

  • Fast reaction times & proactive suggestions

  • Real business understanding

  • Ability to fix ANY tech problem (not just theme edits)

  • Data-driven optimization + CRO mindset

  • Stable partnerships with long-term clients

  • Strong communication & reliability

We become your external tech team, not just a support vendor.

  • Deep experience with eCommerce, Shopify & headless

  • Full engineering team behind support (FE, BE, DevOps, QA)

  • Fast reaction times & proactive suggestions

  • Real business understanding

  • Ability to fix ANY tech problem (not just theme edits)

  • Data-driven optimization + CRO mindset

  • Stable partnerships with long-term clients

  • Strong communication & reliability

CASE STUDY

Case Study — Long-Term Tech Support for a Global Beauty Brand

Challenge:

Frequent bugs, broken integrations, slow performance.

Solution:

  • Full tech audit

  • Dedicated support team

  • Monitoring setup

  • Weekly performance optimizations

  • Checkout & PDP bug fixes

Results:

  • 99.9% uptime

  • +31% improvement in performance

  • Faster releases

  • Near-zero critical incidents

  • Stable scaling during peak traffic

FAQ

Tech Support — FAQ

Depends on SLA — from 4 hours to 24 hours.

Yes — available on request.

Yes — Next.js + Node.js is our core expertise.

Absolutely — including apps, theme fixes, Liquid & performance.

Yes — including third-party integrations.

PAIN POINTS
VALUE PROPOSITION
WHAT WE SUPPORT
WHAT’S INCLUDED
SUPPORT MODELS
BUSINESS BENEFITS
TOOLS & PLATFORMS
OUR SUPPORT PROCESS
WHY URICH
CASE STUDY
FAQ
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CONTACT US

Need Reliable Tech Support to Keep Your Store or Platform Running Smoothly?

Contact person

Let’s take care of your technology —
so you can focus on growing your brand.

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