Case study

Scalable eCommerce Marketplace

eCommerce project for the German market on Shopify with a special custom application to implement a business model for buying back old phones, refurbishing and selling them through the website, to conserve resources and contribute to the planet’s ecology.

+38%conversion rate
-44%checkout abandonment rate
+52%page load speed

Measured post-launch vs. the previous period - GA4 / Shopify Analytics.

Services used: Custom E-Commerce Solutions · Shopify Development

Scalable eCommerce Marketplace
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overview

The Client

Janado is a European eCommerce brand specializing in refurbished electronics, including smartphones, laptops, and accessories.
The platform focuses on making second-life devices accessible through transparent pricing, structured product grading, and reliable delivery across European markets.

The main challenge was to transform a complex refurbished inventory into a clear, trustworthy, and scalable online shopping experience.

industry:eCommerce, Retail Tech
Service:UX/UI Design, Shopify Development, eCommerce development
country:Germany
Year:2021
Challenges

Problem Space

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Large-Scale Product Catalog Complexity

Thousands of refurbished devices required structured categorization, filtering, and consistent presentation across different product conditions.

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Condition-Based Product Logic

Each product had different grades (A / B / C), requiring a transparent system to communicate quality, pricing differences, and expectations.

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Trust in Refurbished Products

Users needed clarity and reassurance when buying second-hand electronics online, especially regarding warranty and condition.

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Search & Discovery Limitations

Standard Shopify navigation was insufficient for handling complex filtering across device type, specs, price, and condition.

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Scalability Constraints

The system needed to support continuous growth in SKU volume without degrading performance.

Solutions

What we did

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UX/UI Design

Designed a clean and intuitive interface for the online store and user dashboard. Focused on clear navigation, simple selling flows, and transparent status tracking for evaluations and shipments.

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Platform & Infrastructure

Used Shopify as the core eCommerce platform, providing a secure, cloud-based environment with an intuitive admin panel for managing products, users, and order

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Custom Application Development

Developed a custom Shopify application using React.js and Node.js. Implemented personal user accounts for sellers with features to manage used gadgets and track evaluation and delivery status.

project roadmap

Technical implementation

  • Research of design specifics for the German market.
  • Preparation of concepts and prototypes.
  • Implementation of design and brand book.
  • Setting up managers who will work with the site.
  • Creating the current catalog.
  • Integration of PayPal and Stripe payment systems.
  • Integration of DHL postal provider.
  • Layout development considering Liquid markup.
  • Mobile device adaptation.
  • Website installation.
  • Requirements gathering, business process description, and development specification writing.
  • Application architecture development.
  • Custom application implementation.
  • Testing and configuration of Shopify application.
  • Monitoring business process deficiencies after launch.
  • Implementing changes to optimize company business processes.
  • Technical project maintenance.
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work Approach

WORKING PROCESS

Mapped the buy-back business: device intake, A/B/C grading logic, and pricing rules.

Shopify-based marketplace with custom apps for grading, pricing, and inventory workflows.

Customer-facing trade-in flow: device assessment, instant quote, DHL shipping label generation.

Custom app automating intake, refurbishment tracking, and re-listing of graded devices.

Go-live with documented workflows and team training sessions.

Project outcomes

The project resulted in significant improvements:

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Development of a modern and user-friendly design.

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Creation and implementation of a Shopify-based online store.

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Integration of a custom Shopify app to optimize the client’s business processes.

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Documentation and description of the company’s business workflows.

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Training sessions conducted with the client’s team to ensure effective use of the new system.

Technologies

Tools We Use

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Design

  • ✓Figma
  • ✓Adobe Photoshop
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Development

  • ✓Shopify Theme
  • ✓Shopify App
  • ✓Laravel
  • ✓JavaScript
  • ✓PHP
  • ✓My SQL
  • ✓HTML5
  • ✓CSS3

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